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Frequently Asked Questions

We know that choosing the right service or product comes with questions, and we’re here to make that process as smooth as possible.

What kind of framing services do you offer?

We are a full-service, on-site custom framing shop. We offer a comprehensive range of professional services for both residential and commercial clients, including:

Custom Framing & Techniques: We specialize in shadowbox assembly, floating picture frames, and plexiglass box framing. We also offer canvas stretching and elegant fillet assembly for a refined finish.

Precision Craftsmanship: Our store is equipped with the Wizard CMC 8000 for precise, computer-guided mat cutting, ensuring every project is executed with expert accuracy.

Materials & Selection: You can choose from thousands of frame samples, hundreds of acid-free mats and accents, and a wide variety of glass selections to protect and enhance your work.

Maintenance & Art Sales: We provide glass or mat replacement to refresh your existing frames and offer original artwork and limited edition prints for sale.

Support & Logistics: Every project includes an expert consultation with our friendly, knowledgeable staff. For your convenience, we offer free neighborhood pick-up and delivery* (within 2 blocks) and professional shipping (local, national, and international).

What should I bring to my consultation?

Simply bring your piece to our store! Whether it’s a vintage poster, a delicate textile, or a digital photo, having the physical item allows our experts to accurately measure and suggest the best matting and glass options to complement the work.

How long does the custom framing process take?

Turnaround times vary depending on the complexity of the project and the materials selected. During your consultation, we will provide a clear timeline for your specific piece to ensure it is crafted to our high standards.

Can you help me choose the right frame?

Absolutely. We know that having thousands of samples can feel overwhelming, so we’ve made the process easy. Instead of making you do the hard work of "designing," we help you pick your options by narrowing down the best choices for your style and budget.

Do you offer delivery or shipping?

Yes! We offer free neighborhood pick-up and delivery for our local clients within approximately two blocks of the shop. For those further away, we provide professional packing and shipping services locally, nationally, and internationally.

Is my artwork safe with you?

Your art is our top priority. We use acid-free mats and museum-quality materials to ensure your pieces are preserved for years to come. Our staff is highly knowledgeable in conservation techniques and handles every piece with extreme care.

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What our clients say

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